Total Customer Care

Whether you need to set up a new laboratory, remodel an existing laboratory or simply upgrade your laboratory furniture, we guide your project to a successful conclusion with vision and accuracy. We look after the entire process for you, reliably and efficiently. From the first advice to the handover of your operational laboratory.

Customers Solutions

“How can we help you?”

Exactly as you wish.

The elements of our extensive modular system can be combined according to your wishes to create your ideal laboratory. Using this approach, we have already set up thousands of laboratories worldwide – every one unique.

Advice / Consulting

We analyse your processes and learn your needs and work processes, and then give you comprehensive advice on your new laboratory.

Planning

Based on our experience and expertise in laboratory processes, we develop your optimal environment. We respond flexibly to your wishes, while constantly keeping an eye on the relevant standards and regulations. To help you quickly get a clear picture of your new laboratory, we can give you a preview in 3D.

Production

Based on a detailed plan, we can start production quickly. Our production is order-driven with very short lead times. Our extensive range of laboratory furniture, fume cupboards, service supply systems and safety technology helps make this possible and ensures that all customer requirements can be fulfilled. Our high-tech laboratory furniture is made in Germany according to the highest standards.

Logistics

With the aid of certified partners and a sophisticated logistics system, we deliver everywhere in the world – safely, reliably and punctually.

Installation

No matter where you are in the world, there is always a trained Köttermann partner near you. They ensure that your laboratory is assembled and installed properly. Our extensive pre-assembly in the factory additionally ensures short setup times and perfect fitting. Nothing can stand in the way of smooth operation of your laboratory system.

Maintenance

To ensure that your laboratory always works smoothly, our certified partners can look after all service and maintenance tasks if you so wish.

Competent planning

Along with premium products, at KÖTTERMANN we offer our customers solutions tailored to their specific needs. For spare parts ordering, customer complaints, installation or maintenance, KÖTTERMANN stands for comprehensive customer service and expert advice.